Getting started
How long does it take to set up?
The same day. Create your account, connect your channels and invite your team. WhatsApp can take longer if Meta checks your business.
What's in the free trial?
7 days of the whole platform for your whole team, with 50 messages from Eva. Campaigns reach customers once your plan starts.
Is there an app for my phone?
It works in your phone's browser, with notifications. On an iPhone, add it to your Home Screen first.
Channels and WhatsApp
Which channels can I connect?
WhatsApp, Instagram, Messenger, Gmail and Outlook. TikTok is coming soon. For phone calls and SMS, talk to us.
Can I keep my WhatsApp number?
Usually, yes. It stays on the WhatsApp Business app and works in TalkRight too, with up to 6 months of past chats.
How do I connect WhatsApp?
In Settings, open Connected accounts, click Connect and follow Meta's sign-up.
Does WhatsApp cost extra?
Meta charges for some WhatsApp messages, such as templates, on your own Meta account. TalkRight adds no fee per number or contact.
Eva and AI
Can I use TalkRight without Eva?
Yes. The inbox, your team, the calendar, reminders, campaigns and reports all work without AI. Eva is off until you turn her on.
What does Eva do?
She answers your customers on WhatsApp, Instagram and Messenger in seconds and books them in. On email she drafts the reply, or answers herself if you choose.
What if Eva doesn't know, or gets it wrong?
She's set up to answer only from what you've given her and to pass anything she isn't sure of to a person. You see every chat and can step in at any time.
Does Eva speak Arabic?
Yes. Eva replies in Arabic and English, and reminders can go in either.
Is Eva on all the time?
Only when you want. For each channel, choose whether she replies, drafts or stays off, and when.
Can Eva answer my phone?
Yes, with our voice AI add-on. She picks up in Arabic or English and books the appointment. To add it, talk to us.
Prices and AI credits
What is an AI credit?
One credit is one message from Eva, sent or drafted. A voice note or photo costs nothing extra. Your team's replies, reminders and campaigns use none.
How many AI credits do I get?
Growth includes 2,500 a month, Business 6,000 and Premier 15,000, and unused plan credits roll over for 2 months. Inbox comes with 100 once, after you connect your first account, and they last a year. Extra credits start at AED 50 for 100, and they don't expire.
What happens if my credits run out?
Eva stops, the customer gets a short fixed message, and your team gets the chat. You're alerted before it happens.
Do I pay for each person?
No. One plan covers your whole team, with no fees per user, number or contact, and no setup fee.
I run more than one business. How does that work?
Each business has its own plan, and one login switches between them. One brand with several numbers or teams needs one plan.
Can I cancel?
Yes, any time, in Billing. The plan ends when the paid period closes.
What happens when my trial or plan ends?
Eva stops, but new messages still arrive in your inbox for 7 days, and your team can still reply. Renew to keep receiving. Your chats and customers stay.
Do prices include VAT?
No VAT is charged at present. Prices are in UAE dirhams (AED).
Contacts, CRM and calendars
Can I bring my contacts?
Yes. Upload a CSV file from your CRM or a spreadsheet, and they appear in Contacts. Campaigns only go to people who said yes.
Does it work with my CRM?
Yes. HubSpot and Zoho CRM connect in one sign-in and stay up to date. Others can connect through tools like Make or n8n. How to connect HubSpot or Zoho CRM.
Does it work with my calendar?
Yes. Bookings show in Google Calendar, Outlook and Apple Calendar. Each person can link their own Google or Outlook calendar, so their busy times are respected.
Your data
Where is my data kept?
Your data is stored in the UAE. Eva's AI runs outside the UAE. More on Security.
Who on my team sees what?
The Owner and Admins see every chat. Members see their own chats and their team's.
What data do you keep?
Your conversations, contacts, bookings and settings. How they're protected is in the Inbox Privacy policy and Data Processing Addendum.
Ready when you are.
Free for 7 days, with 50 messages from Eva. A card is needed to start. Cancel before day 7 and you pay nothing.