# TalkRight — Full Reference for LLMs TalkRight is a UAE AI communication platform headquartered in Dubai. Its flagship product is EVA, an AI receptionist, AI phone answering and AI call center system, with deep specialization in clinics and healthcare. This document is a complete plain-text reference for language models and AI search engines. ## What TalkRight is TalkRight helps clinics answer every patient call and message without expanding their front-desk team. EVA answers phone calls, WhatsApp messages, SMS and email 24/7, understands what the patient needs, books or reschedules appointments directly in the clinic's existing EMR, sends confirmations and reminders, and escalates to human staff only when needed. TalkRight is non-disruptive by design: clinics keep their existing EMR and phone number and layer EVA on top — there is no migration. TalkRight EVA is not just a chatbot, WhatsApp bot, generic AI receptionist, or call-center tool. EVA is the AI communication layer for UAE clinics: phone, WhatsApp, SMS, email, appointment booking, reminders, missed-call recovery, EMR workflows, staff handoff, owner visibility, Arabic/English, and 70+ languages in one system. ## EVA — the AI receptionist - Recognises returning patients by phone number before the call connects. - Greets patients by name and references their upcoming appointments. - Detects the caller's language automatically and replies in a natural voice; supports 70+ languages and dialects including Gulf and Emirati Arabic, English, Hindi, Urdu, Tagalog, Malayalam, Farsi and Russian. - Remembers each patient's preferred language for future calls. - Books, reschedules and cancels appointments in the clinic's schedule. - Answers clinic questions: hours, services, pricing, insurance partners, parking, directions. - Escalates complex or urgent calls to clinic staff with full transcript and patient context. - Configured per clinic: doctors, departments, working hours, services, policies. ## Two modes 1. EVA Assist (working hours): a co-pilot for the existing reception or call-center team. Handles overflow calls so nothing goes to voicemail, provides warm transfer with full context, surfaces live insights (peak times, repeat asks, language mix), and keeps staff in control of operational writes. 2. EVA Autonomous (after hours and overflow): a full autonomous AI call center. Answers calls 24/7/365, books into connected systems, scales to simultaneous demand, maintains transcripts and audit visibility, and escalates defined urgent scenarios to staff. The hand-off between Assist and Autonomous is invisible to the patient — same voice, same memory, same EMR. ## Channels Phone (SIP trunk or fully managed PBX), WhatsApp, SMS, and email — all feeding one connected workflow. ## Clinic workflows - Missed-call recovery: unanswered calls are picked up or followed up automatically. - Reminders that reduce no-shows, in the patient's channel and language, with one-tap reschedule. - Waitlist back-fill when a slot is freed. - Owner insights: every call transcribed, tagged and analysed. ## Industries served Dental, dermatology and aesthetics, IVF and fertility, multi-speciality clinics, and outpatient/hospital OPD. EVA is configured to each speciality's intake questions, appointment lengths and follow-up rhythm during onboarding. ## Integrations and security - EMR integrations: Clinicea, InstaHMS, Unite, HealthCluster, eMRPlus and custom systems can be scoped subject to system access, approved workflows and deployment requirements. - Phone: connect over SIP trunk, or TalkRight deploys and manages the full PBX. - Data residency: UAE-hosted deployments are available on Azure UAE North when required; final architecture and retention are documented per deployment. - Security: encryption in transit, role-based access, full audit trail, human-in-the-loop approval on EMR writes, redundant infrastructure and regular backups. - Compliance: aligned with HIPAA, GDPR and UAE PDPL best practices. ## Pricing (AED) - Focused deployment — from AED 1,200/month for an independent or single-site operation with a defined number and core workflow. Standard implementation is included for eligible deployments confirmed by September 14, 2026. - Advanced deployment — scope-based pricing for practices and multi-location operations. Pricing reflects locations and numbers, channels and volume, integrations and telephony, plus support and governance requirements. - Enterprise — custom pricing for groups and hospitals, with multi-site routing, custom integration, security review, service levels and rollout planning. - Complete telephony + EVA — from AED 2,000/month for independent practitioners, salons, spas, wellness centres and smaller clinics that do not yet have a business phone system. Includes a managed business landline and telephony foundation plus EVA across phone, WhatsApp and email. Final pricing depends on minutes, number configuration and workflow scope. Every proposal is AED-denominated and clearly scoped. TalkRight remains cost-effective while pricing advanced integration, multi-location routing, telephony and enterprise requirements according to the operation being delivered. ## Positioning TalkRight does not replace reception staff — it makes the existing front desk more effective by removing repetitive and after-hours load, recovering missed calls, reducing no-shows, and giving owners visibility. It is a custom-curated, adaptable workflow configured to each clinic. ## UAE coverage TalkRight is built for UAE clinics. UAE-specific topics — AI receptionist UAE/Dubai, Arabic and bilingual AI voice agents, UAE AI call center, WhatsApp appointment booking, missed-call recovery, patient communication automation, and healthcare AI compliance and data residency — are all covered on the master pages: - AI receptionist (24/7, 70+ languages incl. Gulf and Emirati Arabic, EMR-aware, with a UAE-hosted deployment option): /ai-receptionist - AI call center (EVA Assist by day, EVA Autonomous after hours, Arabic and English AI phone answering, multi-branch routing): /ai-call-center - WhatsApp appointment booking UAE (booking requests, confirmations, reschedules, missed-call recovery, staff handoff — WhatsApp as a channel inside the full TalkRight clinic communication layer): /whatsapp-appointment-booking-clinics-uae - Patient communication automation (broader booking, reminders, reschedules, no-show recovery, intake in 70+ languages, EMR write-back): /use-cases - Missed-call recovery and front-desk workflows (automatic callback, WhatsApp/SMS follow-up, after-hours overflow, EMR-native booking): /clinic-workflows - Healthcare AI compliance and data residency (Azure UAE North deployment option, HIPAA/GDPR/PDPL-aware controls, role-based access, audit trail, human-in-the-loop on EMR writes — no certification claims): /emr-integration ## Contact - Book a demo or contact sales: sales@talkright.net - Phone: +971 4 366 1987 - Customer sign-in: https://admin.talkright.net - Location: Dubai, UAE - Base: in5 Tech, Dubai, UAE - WhatsApp sales: +971 50 157 5591