Subprocessors
Effective date: 2026-06-04
This page provides transparency about categories of service providers that may support TalkRight. Actual subprocessors may vary by clinic configuration, integrations, contract terms, and enabled services.
TalkRight may use approved subprocessors and partner services to provide hosting, telephony, messaging, AI, email, analytics, payment, and operational support.
TalkRight aims to minimize unnecessary data sharing and use partner services only where needed to provide the configured workflow.
| Subprocessor | Purpose | Typical Data | Notes |
|---|---|---|---|
| Microsoft Azure | Core hosting, backend, database, storage, monitoring, and related cloud infrastructure | Application data, logs, transcripts, call records, workflow data | Region and service use depend on configuration and contract terms. |
| Azure AI / Azure OpenAI | AI guidance, summarization, intent extraction, and EVA workflow support where configured | Transcript excerpts, workflow context | Use only where configured and approved. |
| Azure AI Speech or approved voice services | Speech-to-text, text-to-speech, and voice processing where configured | Audio stream or speech segments | Retention and processing behavior depend on configuration. |
| Telephony / SIP / PBX providers | Phone routing and call connectivity | Phone numbers, call metadata, audio stream where required | Provider depends on clinic setup. |
| WhatsApp / SMS providers | Messaging delivery and status updates | Phone numbers, message metadata, message content where required | Consent and template rules may apply. |
| Email provider | Transactional and operational email | Email address, message metadata, message content | Provider depends on configuration. |
| Analytics and monitoring services | Reliability, performance, and product analytics | Technical events, logs, usage metadata | Configure to avoid unnecessary patient data. |
| Payment provider | Billing and payments where used | Billing contact, payment metadata | Payment provider stores payment details according to its own terms. |
Contact
Subprocessor questions can be sent to: admin@talkright.net